Café Silver/K-B Sterling's Guarantee of Satisfaction:
We guarantee everything you purchase from Café Silver/K-B Sterling to be free of defects in workmanship and materials.
If you are not completely satisfied with your purchase, or any part of your purchase, please return it to us in an unaltered state
within 30 days of receipt and we will replace it, exchange it, or refund your money, the choice is yours. This warranty does
not include consequential or incidental expenses such as shipping charges or customs duties. No other warranty is implied.
We will process your return as quickly and efficiently as possible.
RETURN MERCHANDISE FORM: FILL THIS FORM OUT AND INCLUDE IT WITH THE MERCHANDISE YOU ARE RETURNING.
Name:			Phone (Include area code):	(          )
Invoice #	Qty.	Item #	Description (Type, Size, Gemstone etc.)		Reason Code
Use back of this form if you need more space.
					cut here
IMPORTANT: If your shipment appears to have been damaged or tampered with in transit, contact us immediately.
PLEASE USE THE FOLLOWING STEPS TO
SPEED UP YOUR REFUND OR EXCHANGE.
1. In order for us to serve you better we need				REASON CODES
to understand the reason you are returning your				A  Defective Merchandise
merchandise. Please enter the REASON CODE				B  Damaged In Transit
found to the right.				C  Wrong Item Received
2. Fill out the Return Merchandise Form as				D  Not Well Made
completely as possible. If you are returning				E  Not What I Expected
an entire order, fill in the Invoice #, put "Entire Order"				F  Incorrect Size
as the Description, include a copy of the invoice,				G  Not As Pictured
and enter the Reason Code or Codes.				H  Did Not Like Price
3. Package the merchandise in a sturdy				I   Changed My Mind
carton or padded envelope. DO NOT USE				J   Wrong Quantity Received
A LETTER ENVELOPE.				K  Other (Please Explain)
We will not be responsible for any
merchandise returned in a letter envelope.
4. Send merchandise prepaid and insured to:
PT. Kawan Baik				Please Note: We charge a 10% restocking fee
Jl. Tegal Harum No. 7				(plus postage) on all orders refused by the
Denpasar Timur				customer upon delivery. We reserve the right to
Bali, 80237				refuse any merchandise returned after the 30
Indonesia				day warranty or to charge additional restocking
NOTE: Please contact us for more details before shipping.				fees. Altered items, special items, or items
				made to your specifications are non returnable.