 |
 |
 |
|
 |
|
|
|
|
|
|
Question: |
|
Is your credit card form secure? |
|
|
Answer: |
|
Yes we use the finest form of encryption using SSL. |
|
|
|
|
|
|
|
Question: |
|
Are all of your beads and other jewelry items handmade? |
|
|
Answer: |
|
Most of
them are cast. Handmade items include necklace |
|
|
|
|
chains and some of our bracelets. Most of the chains for |
|
|
|
|
pendants, in that
section, are machine made. |
|
|
|
|
|
|
|
Question: |
|
How long does it take to process an order? |
|
|
Answer: |
|
Most orders are received by the customer within 2 weeks. |
|
|
|
|
We will inform you of a more exact delivery time
once |
|
|
|
|
your order has been placed. |
|
|
|
|
|
|
|
Question: |
|
Do you have a showroom in the U.S. or in Bali? |
|
|
Answer: |
|
No. These designs are only sold through our web. |
|
|
|
|
|
|
|
Question: |
|
Do you use real gemstones? |
|
|
Answer: |
|
Yes. All the gemstones we use are real and of high quality. |
|
|
|
|
Most are purchased from Creative Gems at: |
|
|
|
|
www.creativegem.com
. The only synthetic stones we use. |
|
|
|
|
are Cubic Zirconium
(CZ). Cubic Zirconium is a completely |
|
|
|
|
synthetic stone not existing
in a natural state. |
|
|
|
|
|
|
|
Question: |
|
Is your jewelry hallmarked with a 925 or sterling stamp? |
|
|
Answer: |
|
Yes. We use a 925 stamp on all jewelry except certain |
|
|
|
|
items which are virtually impossible to stamp. |
|
|
|
|
|
|
|
Question: |
|
Are there any metals in your jewelry which cause allergic |
|
|
|
|
reactions? |
|
|
Answer: |
|
Absolutely
not!!! We use only high quality metals in
our |
|
|
|
|
sterling and
do not use any alloys containing allergens. |
|
|
|
|
|
|
|
Question: |
|
Is K-B Sterling a U.S. business? |
|
|
Answer: |
|
K-B Sterling is owned by PT. Kawan Baik of |
|
|
|
|
Indonesia.
50% of the stocks in PT. Kawan Baik |
|
|
|
|
are owned by U.S. citizens. |
|
|
|
|
|
|
|
Question: |
|
How much does shipping cost and what method of |
|
|
|
|
shipping is
used? |
|
|
Answer: |
|
FREE !!! All orders are shipped free using Fed-Ex. |
|
|
|
|
Local
customs duties and taxes are not included. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
